Cancel & Change Order
Last Updated: December 2025
At Driesbrewing, we understand that customers may occasionally need to cancel or modify an order. This Cancel & Change Order Policy explains when and how order changes or cancellations can be requested after a purchase is placed on Driesbrewing.com.
Please review this policy carefully to understand applicable timelines and conditions.
1. Order Processing Overview
Orders placed on Driesbrewing.com are processed quickly to ensure timely delivery.
- Order cut-off time: 5:00 PM (EST), Monday – Friday
- Handling time: 1 business day
Once an order enters processing or has been shipped, cancellation or modification may no longer be possible.
2. Order Cancellation Policy
2.1 Eligible Cancellations
You may request to cancel your order before it has been processed or shipped.
| Cancellation Timing | Eligibility |
|---|---|
| Before processing | Eligible |
| After processing begins | Not guaranteed |
| After shipment | Not eligible |
Cancellation requests must be submitted as soon as possible.
2.2 How to Request a Cancellation
To request an order cancellation, contact our support team with the following information:
- Order number
- Full name used on the order
- Reason for cancellation (optional)
Contact Email: support@driesbrewing.com
Cancellation requests are processed during support hours only.
2.3 Cancellation Confirmation
If your cancellation request is approved:
- You will receive confirmation by email
- Any payment received will be refunded to the original payment method
- Refunds are processed within 5 business days
- No cancellation or refund fees apply
3. Order Change Policy
3.1 Eligible Order Changes
Order changes may be requested before processing begins, including:
- Shipping address corrections
- Item size or color changes
- Quantity adjustments
Once processing has started, changes cannot be guaranteed.
3.2 How to Request an Order Change
To request a change, please contact us immediately at:
Email: support@driesbrewing.com
Please include:
- Order number
- Requested change details
Our team will confirm whether the change can be accommodated.
3.3 Limitations on Order Changes
Order changes are not possible if:
- The order has already shipped
- The requested item is out of stock
- The change would significantly delay shipment
In such cases, the order must follow the return process after delivery.
4. Orders Already Shipped
If your order has already shipped:
- It cannot be canceled or modified
- You must wait for delivery
- You may then initiate a return in accordance with our Returns & Refunds Policy
5. Address Accuracy Responsibility
Customers are responsible for providing accurate shipping information at checkout.
Driesbrewing is not responsible for:
- Delays caused by incorrect addresses
- Failed deliveries due to incomplete information
Please double-check your shipping details before submitting your order.
6. Refunds Related to Cancellations
| Scenario | Refund Outcome |
|---|---|
| Approved cancellation before shipment | Full refund |
| Cancellation after shipment | Follow return policy |
| Address error by customer | Refund not guaranteed |
All refunds are issued to the original payment method.
7. Support Availability
🕘 Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday
📧 Email: support@driesbrewing.com
Requests submitted outside support hours will be handled on the next business day.
8. Policy Updates
Driesbrewing reserves the right to modify this Cancel & Change Order Policy at any time. Updates will be posted with a revised date.
Continued use of the website indicates acceptance of the updated policy.
9. Contact Information
For questions regarding order cancellations or changes, please contact:
📧 support@driesbrewing.com
