Return & Refund Policy
Last Updated: December 2025
At Driesbrewing, customer satisfaction is a priority. This Returns & Refunds Policy outlines the conditions under which products may be returned and refunds issued when shopping at Driesbrewing.com.
1. Return Eligibility
We accept returns on eligible items within 30 days from the date of delivery.
- Item is unused, unworn, and unwashed
- Item is in its original condition
- Original tags and packaging are intact
- Proof of purchase is provided
Returns that do not meet these criteria may be declined.
2. Non-Returnable Items
- Final sale or clearance items (if marked)
- Items showing signs of wear, alteration, or misuse
- Items returned outside the 30-day window
3. Return Window
| Return Period | 30 days from delivery date |
|---|---|
| Condition | Unused, original condition |
| Fees | No restocking fees |
4. How to Initiate a Return
Please contact our support team before sending any items back.
Email: support@driesbrewing.com
- Order number
- Item(s) you wish to return
- Reason for return
- Photos (if damaged or defective)
5. Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error.
- Use a trackable shipping method
- Return shipping fees are non-refundable
- Driesbrewing is not responsible for lost return shipments
6. Damaged or Incorrect Items
Contact us within 7 days of delivery with photos and order details. Verified claims will receive a replacement or refund at no cost.
7. Refund Processing
| Inspection Time | Refund Issuance | Fees |
|---|---|---|
| 1–2 business days | Within 5 business days | No refund fees |
8. Exchanges
We do not offer direct exchanges. Eligible items may be returned and reordered.
9. Order Cancellations
Orders may be canceled before shipment. Shipped orders must follow the return process.
10. Contact Information
Email: support@driesbrewing.com
Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday
