Cancel/Change Order

1. Purpose of This Policy

This policy explains the procedures for requesting an order cancellation or change after purchasing from Driesbrewing.com. It applies to requests involving order details, delivery information, product selections, quantities, and other information associated with a purchase.

All requests are subject to the current status of the order. We will make reasonable efforts to review requests received in time, but we cannot guarantee that a cancellation or change can be completed once processing or shipment has begun.

This policy should be read together with our Shipping Policy and Return & Refund Policy. If an order has already been dispatched, the return procedures may apply instead of cancellation or modification.

2. When to Submit a Request

If you need to cancel or change an order, contact us as soon as you notice the issue. Early requests are generally easier to review because an order may move quickly from confirmation to preparation, packing, and carrier handoff.

We recommend contacting support immediately if you entered an incorrect address, selected the wrong item or size, ordered an incorrect quantity, or changed your mind about a purchase.

• Check your order confirmation email for the order number.
• Identify the exact detail you want to change or confirm that you want to cancel.
• Email our support team with the request and relevant order information.
• Wait for confirmation before assuming that the order has been changed or canceled.

Sending a request does not automatically stop fulfillment. Your order remains subject to its current status until our team confirms the outcome.

3. Types of Changes You May Request

Depending on the order status and product availability, you may ask us to review certain changes before the order is dispatched. Examples include:

Not every request can be accommodated. Changes may be limited by stock availability, order preparation, payment status, system restrictions, or the carrier's ability to accept updated delivery details.

4. Order Processing and Cutoff

After checkout, an order may be reviewed, prepared, packed, and transferred to a shipping carrier. Because these steps may begin shortly after purchase, the opportunity to make changes can be limited.

We do not promise a fixed cancellation window because order processing can vary. The best way to improve the chance of a successful request is to contact us immediately after discovering that a change is needed.

5. How to Cancel an Order

To request cancellation, email support@driesbrewing.com with your order number and a clear statement that you would like to cancel the purchase.

1. Locate your order confirmation and note the order number.
2. Send an email to support@driesbrewing.com as soon as possible.
3. Use a subject line such as "Order Cancellation Request – Order #[Your Order Number]".
4. Include the name used at checkout and any relevant order details.
5. Wait for our team to confirm whether cancellation is possible.

We will review the order status and notify you of the available outcome. If the order can be canceled, we will provide confirmation and explain any applicable refund arrangements.

Please do not assume that an order has been canceled simply because you sent an email. A cancellation is confirmed only when our team communicates that it has been accepted.

6. How to Request an Order Change

If you need to update an order rather than cancel it, email support@driesbrewing.com with the order number and the exact changes requested. Clear information helps us review the request without unnecessary delays.

Your message should include:

• Your order number.
• The name and email address used during checkout.
• The current detail that needs correction.
• The replacement information or preferred product details.
• Any additional information that helps identify the order.

We will check whether the requested update is possible based on the order status, product availability, and fulfillment restrictions. If a requested product change affects the order total, we will explain the available options before proceeding where possible.

7. Address Changes

Please carefully review your shipping address before completing checkout. If you discover an address error, contact us immediately with the order number and the complete corrected address.

We may be able to update the address if the order has not been dispatched. Once the parcel has been transferred to a carrier, we cannot guarantee that the address can be changed by us or by the carrier.

If a parcel has already shipped, you may need to contact the carrier directly to ask whether delivery instructions or redirection options are available. Carrier options depend on the service and shipment status.

8. Product, Size, and Quantity Changes

If you selected the wrong product, size, or quantity, contact us as soon as possible. We will review whether the order can be updated before fulfillment proceeds.

Product changes depend on stock availability and whether the original order can still be modified. A requested replacement may have a different price or may be unavailable. We will explain any relevant difference before making an approved change where possible.

If the order can no longer be modified, you may need to receive the shipment and then review the eligibility requirements in our Return & Refund Policy.

9. Cancellation Confirmation

Our support team will review your request and determine whether the order can still be canceled. If the request is approved, we will send a confirmation using the contact details associated with your order or request.

If cancellation is not possible because the order has already been prepared or shipped, we will explain the next available steps. Depending on the situation, you may need to follow the return procedure after delivery.

Keep any confirmation email for your records. If you do not receive a response, check your spam or junk folder and contact support again with your original request details.

10. Refunds for Approved Cancellations

If an order is successfully canceled after payment has been collected, any applicable refund will be handled according to our payment procedures and Return & Refund Policy.

If you have not received an expected refund, contact us with your order number and cancellation confirmation. We will review the status and provide any available transaction information.

11. Orders That Have Already Shipped

Once an order has been handed to a shipping carrier, we generally cannot cancel it or change its contents through our order system. The parcel may already be moving through the carrier's network.

If you no longer want the order, please contact our support team for guidance. Depending on the circumstances, you may need to receive the parcel and submit a return request in accordance with our Return & Refund Policy.

Any available carrier options, such as delivery changes or parcel interception, are subject to the carrier's own rules and availability. We cannot guarantee that these options will be offered or successful.

12. Duplicate or Incorrect Orders

If you believe you accidentally submitted a duplicate order or selected an incorrect item, contact us as soon as possible. Include the relevant order numbers and explain what happened so we can review the situation.

We will check the order records and fulfillment status before determining whether one order can be canceled or a detail can be corrected.

If one or more orders have already shipped, the normal cancellation process may no longer be available. Any eligible return or refund will be handled under the applicable store policy.

13. Payment Issues and Unverified Orders

An order may require additional review if payment authorization fails, transaction information cannot be verified, or unusual activity is detected. In such cases, we may contact you for clarification or take reasonable steps to prevent an unauthorized transaction.

If your payment appears to have been processed but you have not received an order confirmation, please contact support@driesbrewing.com. Include relevant transaction information, but never send passwords or full payment card credentials by email.

We will review the available records and explain whether an order was created, whether any action is needed, and how an applicable payment issue will be handled.

14. Requests for Orders With Special Circumstances

Some orders may have restrictions that affect whether they can be changed or canceled. These may include orders already prepared for dispatch, products with limited availability, or shipments for which carrier processing has begun.

If a special circumstance affects your request, our team will review the available information and explain the options that may be possible. Any decision will be subject to applicable policies and legal requirements.

If an order cannot be changed, we will try to provide clear guidance about any remaining options, including the return process where applicable.

15. Customer Responsibilities

Customers are responsible for reviewing order details before submitting a purchase and for providing accurate contact and delivery information.

You can help us process requests efficiently by:

• Checking product selections, sizes, and quantities before checkout.
• Confirming that your shipping address is complete and accurate.
• Providing the correct order number when contacting support.
• Submitting cancellation or change requests as soon as possible.
• Reviewing our confirmation before assuming a request has been accepted.
• Keeping relevant order and support emails for reference.

Please ensure that the requested change is clearly stated. Incomplete information may delay our ability to identify the order or determine whether the request can be completed.

16. Communication and Response Times

Order cancellation and change requests are handled by our customer support team during support hours. We aim to review messages as promptly as reasonably possible, but response times may vary with inquiry volume and operational conditions.

Support is available Monday through Saturday, from 8:00 AM to 7:00 PM EST. Messages received outside these hours may be reviewed during the next support period.

Because fulfillment may continue while a request is waiting for review, sending a message does not guarantee that the order can be stopped. If the matter is urgent, make the subject line clear and include the order number.

17. Policy Updates

Driesbrewing may update this Cancel / Change Order Policy when our order management procedures, services, or business operations change.

The current version will be published on this page. We encourage customers to review the policy when placing an order or submitting a cancellation or change request.

Updates to this policy do not remove any mandatory rights that customers have under applicable law.

18. Relationship to Other Store Policies

This policy covers requests to cancel or modify an order. Other parts of the purchase process may be governed by separate policies available on our website.

If you are unsure which policy applies to your situation, contact our support team with a brief explanation and your order number where relevant.

19. Applicable Rights and Disputes

We aim to handle cancellation and change requests fairly and consistently with our published policies. If a concern arises, please contact us first so we can review the order details and discuss any available resolution.

This policy does not limit mandatory consumer rights or remedies that apply under relevant law. If a provision of this policy conflicts with a mandatory legal requirement, the legal requirement will apply to the extent of that conflict.

Any unresolved dispute will be handled in accordance with applicable legal requirements and the relevant terms governing the transaction.

20. Contact Driesbrewing

For cancellation requests, order changes, address corrections, or questions about this policy, contact our customer support team. Include your order number and a clear description of the assistance you need.