Privacy Policy

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through Driesbrewing.com and through interactions related to our online store, including purchases, customer service inquiries, and communications with our team.

It describes how we collect, use, store, disclose, and protect information when you browse our website or use our services. Certain third-party services may process information under their own privacy policies and terms.

This policy should be read together with our other applicable website policies. If a particular service provides a separate privacy notice, that notice may also apply to the relevant information or activity.

2. Personal Information We Collect

The information we collect depends on how you interact with Driesbrewing. We aim to collect information that is reasonably relevant to operating our store, completing transactions, responding to requests, and maintaining website functionality.

Please provide only information that is accurate and necessary for your interaction with our store. Do not send passwords, full payment card details, or other sensitive credentials through ordinary customer support email.

3. How We Collect Information

We may collect information directly from you, automatically through your use of our website, or from service providers involved in operating our store.

• Directly from you: when you place an order, complete checkout, contact support, submit a form, or otherwise provide information.
• Automatically: when you browse our website, certain technical data may be collected through server logs, cookies, or similar technologies.
• From service providers: we may receive transaction, delivery, fraud-prevention, or technical information from providers that help us fulfill orders and operate the website.
• From communications: we retain relevant details from customer inquiries so we can respond and maintain a record of the assistance provided.

The information available to us depends on the features you use, the permissions you provide, and the settings of your browser or device.

4. How We Use Personal Information

We use personal information for legitimate store operations, customer service, transaction management, website security, and other purposes described in this policy or presented when information is collected.

We do not intend to use personal information for purposes that are materially incompatible with the reason it was collected without providing any notice or obtaining consent where required by applicable law.

5. Cookies and Similar Technologies

Driesbrewing may use cookies and similar technologies to support essential website functions, remember preferences, understand website activity, and improve the shopping experience. These technologies may store or access information on your browser or device.

Depending on the tools used on our website, cookies may help us:

• Keep shopping cart and checkout functions working.
• Remember selected settings or preferences.
• Understand general website traffic and visitor interactions.
• Support website performance, security, and troubleshooting.
• Measure the effectiveness of promotional activities where applicable.

You can manage or block cookies through your browser settings. However, disabling certain cookies may affect shopping cart functions, checkout, or other website features.

For more details about the types of cookies used and available choices, please review our Cookie Policy if one is available on the website.

6. How We Share Personal Information

We may share personal information with service providers and other parties when reasonably necessary to operate our store, fulfill your order, provide requested services, or meet legal obligations. We do not disclose information indiscriminately.

Service providers may process information on our behalf according to their roles and applicable arrangements. Where required, we take reasonable steps to ensure that information is handled appropriately.

7. Payment Information

When you make a purchase, payment information may be collected and processed by the payment service presented during checkout. Depending on the payment method, the provider may receive information needed to authorize, process, verify, or refund a transaction.

Driesbrewing may receive transaction references, payment confirmation, payment status, or limited related details needed to manage your order and provide customer support. We do not ask customers to send full payment credentials through ordinary email.

Payment providers may independently process information under their own privacy policies and security procedures. Please review the relevant provider's privacy information if you have questions about how it handles payment data.

8. Shipping and Order Information

To fulfill your purchase, we use relevant order and delivery information, such as your name, shipping address, contact details, order contents, and tracking references.

This information may be shared with shipping carriers and fulfillment providers to prepare, dispatch, track, and deliver your order. Carriers may use the information under their own operational and privacy practices.

If you contact us about a missing, delayed, damaged, or incorrectly delivered parcel, we may use your order details and relevant delivery records to investigate the issue and coordinate with the carrier where appropriate.

9. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including processing orders, providing customer support, maintaining appropriate business records, resolving disputes, and meeting applicable legal obligations.

Retention periods vary depending on the type of information, the reason it was collected, whether a transaction or inquiry remains unresolved, and any recordkeeping requirements that apply.

When information is no longer reasonably needed, we may delete it, securely dispose of it, or take steps to remove identifying details, subject to technical limitations and applicable requirements.

10. Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. The measures used may vary depending on the nature of the information and the risks involved.

No website, transmission method, or electronic storage system can be guaranteed to be completely secure. Although we take reasonable precautions, we cannot promise absolute security in every circumstance.

You can help protect your information by using secure devices and networks, keeping account credentials private where applicable, and contacting us if you suspect that information submitted to our store has been misused.

11. Your Privacy Choices and Rights

Depending on your location and applicable law, you may have rights relating to your personal information. These rights may include requesting access to certain information, asking for corrections, requesting deletion, or objecting to or restricting particular processing activities where such rights apply.

You may also be able to:

• Update information you have provided to us.
• Request information about how your personal data is used.
• Withdraw consent where processing is based on consent.
• Opt out of promotional communications, where applicable, by following the instructions provided in the message.
• Manage cookies through your browser or available website settings.

To submit a privacy request, email support@driesbrewing.com. Please describe your request clearly so we can understand and review it. We may need to verify your identity before taking action to protect your information from unauthorized disclosure.

Our response may depend on applicable law, the nature of the request, and whether we need to retain certain information for legitimate business or legal purposes.

12. Marketing Communications

If Driesbrewing sends promotional emails or other marketing communications, we will handle your contact information in accordance with applicable requirements and any choices you make.

You can opt out of promotional emails by using the unsubscribe instructions included in the message, where available. Even if you opt out of marketing communications, we may still send essential messages about an order, payment, delivery, customer service request, or other transactional matter.

We do not treat an order-related notification as a marketing message solely because it is sent by email. The content and purpose of the communication determine how it is handled.

13. Third-Party Websites and Services

Our website may contain links to third-party websites or use external services such as payment processors, shipping carriers, analytics tools, and other technology providers. These services may collect or process information under their own privacy policies.

Driesbrewing does not control the privacy practices of independent third parties. A link to an external website does not mean that we endorse all of its content or data handling practices.

Before submitting personal information to a third-party website or service, we encourage you to review its privacy notice and terms. Any questions about information directly handled by that provider should be directed to the provider when appropriate.

14. Children's Privacy

Driesbrewing's website is intended for people who are able to use online shopping services under applicable law. We do not knowingly seek to collect personal information from children in circumstances where parental consent or another legal basis is required and has not been provided.

If you believe a child has provided personal information to us inappropriately, please contact our support team. We will review the concern and take reasonable steps consistent with applicable law.

15. International Data Processing

Driesbrewing and its service providers may operate from locations different from the country in which you reside. As a result, personal information may be processed or stored in other jurisdictions where our website, payment, hosting, or delivery services are supported.

Where applicable law requires specific safeguards for cross-border transfers, we will take steps intended to comply with those requirements. The protections available to personal information may differ between jurisdictions.

If you have questions about how your information is processed or transferred, you may contact us using the details provided at the end of this policy.

16. Automated Tools and Analytics

We may use technical tools to understand general website activity, maintain functionality, detect suspicious behavior, and improve the shopping experience. Depending on the tools enabled, these technologies may process technical identifiers, usage information, or device data.

We do not describe any particular automated decision-making system as being in use unless that system is actually implemented on our website. Where applicable law grants you rights relating to automated decisions or profiling, you may contact us to ask about the relevant processing.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, information practices, or applicable requirements.

When changes are made, the revised policy will be published on this page. We encourage you to review it periodically so you remain informed about how personal information is handled.

Where required by applicable law, we will provide additional notice or seek consent for material changes to our information practices.

18. Legal Requests and Protection of Rights

We may disclose personal information when we reasonably believe disclosure is required by law, legal process, or a valid request from an authorized authority.

We may also use or disclose relevant information when reasonably necessary to investigate suspected fraud, enforce our policies, protect the security of our website, address disputes, or safeguard the rights and safety of our customers, business, or others.

Any such disclosure will be handled subject to applicable legal requirements and the circumstances of the request.

19. Additional Privacy Information

The personal information we collect and the choices available to you may vary depending on the services you use, your location, and the requirements of applicable law.

If you submit a request about your personal information, we may ask for additional details to locate the relevant records and verify that the request is legitimate. Please avoid including unnecessary sensitive information in your initial message.

If any provision of this policy is found to be inconsistent with a mandatory legal requirement, that requirement will apply to the extent of the inconsistency. Nothing in this policy is intended to remove privacy rights that cannot lawfully be excluded.

20. Contact Driesbrewing About Privacy

If you have questions about this Privacy Policy, want to make a privacy-related request, or need clarification about how your information is handled, contact our support team. Please provide enough detail for us to understand your inquiry, but do not include passwords or full payment credentials.