Return & Refund Policy

1. Return Eligibility

We accept returns on eligible items within 30 days from the date of delivery. To be eligible for a return, please ensure that:

• Item is unused, unworn, and unwashed.
• Item is in its original condition.
• Original tags and packaging are intact.
• Proof of purchase is provided.

Returns that do not meet these criteria may be declined.

2. Non-Returnable Items

• Final sale or clearance items (if marked).
• Items showing signs of wear, alteration, or misuse.
• Items returned outside the 30-day window.

3. Return Window and Fees

4. How to Initiate a Return

Please contact our support team before sending any items back. Please include the following details in your email to support@driesbrewing.com:

• Order number
• Item(s) you wish to return
• Reason for return
• Photos (if damaged or defective)

5. Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error.

• Use a trackable shipping method.
• Return shipping fees are non-refundable.
• Driesbrewing is not responsible for lost return shipments.

6. Damaged or Incorrect Items

Contact us within 7 days of delivery with photos and order details. Verified claims will receive a replacement or refund at no cost.

7. Refund Processing and Timeline

8. Exchanges

We do not offer direct exchanges. Eligible items may be returned and reordered.

9. Order Cancellations

Orders may be canceled before shipment. Shipped orders must follow the return process.

10. Contact Information